3. Make those Repairs
When a tenant calls with repairs, set up a time to come and inspect the damage. If the repair doesn’t fall into the emergency category, set up a time that works best for the tenant. Tenants will respect you more if you let them know ahead of time when you plan to stop in, and many states require this notice legally. Once you inspect the damage, schedule the repair immediately.
State laws handle property management maintenance differently. Some states will allow a tenant to deduct the cost of repairs from his rent if you do not make them in a timely manner. Even if your state doesn’t set a cap on repairs, the faster you make them, the better chance you have at retaining the tenant.
4. Keep the Lines of Communication Open
While you do not want your tenant harassing you at home or calling you at all hours of the day, you do not want to cut yourself off from your tenant completely. Tenants feel more at ease when they know how to get in touch with their landlord. When a tenant moves in, give them your business number right away. Better yet, include an email address where the tenant can reach you. This will cut down on the amount of after-hours calls you get and help you keep a written record of communication between you and your tenant.